ABOUT US
Care Rooted in Trust
At Order Medicine Villa, we believe healthcare should be simple, accessible, and deeply human. We're not just a digital pharmacy — we're your wellness partner. From life-saving medications to daily health essentials, we ensure timely delivery, genuine products, and expert support.
With a focus on empathy, technology, and trust, our mission is to bring reliable healthcare to every doorstep — safely and swiftly.
Let our story reflect our purpose — better health for all.
Care Rooted in Trust
At Order Medicine Villa, we believe healthcare should be simple, accessible, and deeply human. We're not just a digital pharmacy — we're your wellness partner. From life-saving medications to daily health essentials, we ensure timely delivery, genuine products, and expert support.
With a focus on empathy, technology, and trust, our mission is to bring reliable healthcare to every doorstep — safely and swiftly.
Let our story reflect our purpose — better health for all.
WE STAND FOR
Here’s how we can express what Online Medicine Villa values most—our purpose, promise, and personality:
Accessibility
We believe everyone deserves access to quality healthcare — no matter where they are. Our digital-first approach brings medicines to your doorstep with ease and reliability.
Trust & Safety
Your health is our top priority. Every medicine listed is approved, authenticated, and sourced from certified suppliers. You can count on us — always.
Community Care
We’re more than a pharmacy — we’re part of your wellness journey. We support local health awareness drives and ensure your well-being is always in focus.
Can’t Find Your Medicine?
If you’re unable to locate a specific medicine on our website, simply upload your prescription or share a photo of the medicine label. Our team will take it from there.
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From which countries can I obtain generic medicines?Many generic medicines are manufactured in countries like India and the European Union. At Order Medicine Villa, we source our products from reputable manufacturers in these regions, ensuring quality and affordability.
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Are these medicines safe?Yes, our medicines are produced following strict international regulations and standards, ensuring safety and quality.
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How can I purchase a medicine that requires a prescription?To buy a prescribed medicine, please send a scanned copy of your prescription to our email: care@ordermedicinevilla.com.
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What is the minimum expiry date of the medicines I can receive?We ensure that all delivered medicines have a minimum expiry date of at least 6 months. If you require medicines with a longer shelf life, please contact our customer service with your request.
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How long will it take for my order to arrive?Typically, orders are delivered within 10 to 14 days. However, due to factors like customs clearance and flight schedules, delivery may take up to 30 days in some cases.
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How can I track my order?Once your order is shipped, we will provide you with a tracking number. If you haven't received one, please contact our customer service for assistance.
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Can I cancel my order after placing it?Yes, you can cancel your order if it hasn't been dispatched yet. In such cases, we will refund your payment, deducting a cancellation fee. Orders that have already been processed or shipped cannot be canceled.
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What should I do if I receive the wrong dosage of a medicine?Please contact us immediately upon receiving an incorrect dosage. We will arrange for the correct dosage to be sent to you promptly.
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I completed my order but didn't receive a confirmation email. Why?Confirmation emails are sent automatically upon order completion. If you haven't received one, please check your Spam or Junk folder. To ensure future emails reach your inbox, mark our email address as 'Not Spam' or add us to your contact list.
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What if I entered an incorrect email address during registration?An incorrect email address can prevent you from receiving order confirmations and updates. If you suspect this has happened, please re-register with the correct email address or contact our customer service for assistance.
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Why can't I complete my payment with a card I’ve used before?There could be several reasons: You may not have entered the required security code during the transaction. Your bank might have implemented additional security protocols like Mastercard SecureCode or Verified by Visa. Insufficient funds in your account. Please check with your bank to ensure all security measures are met and that your account has sufficient funds. If you have further questions or need assistance, feel free to contact us at care@ordermedicinevilla.com.